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The SBBS News Page

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May 2018

Evergreen Networks

Evergreen Networks is a new venture launched by the partners to address home office and small office concerns in the areas of secure networking and data scurity.

The General Data Protection Regulation (GDPR) places new obligations on individuals and businesses, whilst the dangers posed to businesses by hackers and foreign agencies has never been greater. Evergreen’s portfolio of Firewall, Wi-Fi networking, Satellite and 4G/LTE products ensure that you stay connected and safe no matter how remote your business is, or how far it is from the nearest BT telephone exchange. Evergreen Networks can tailor a solution that delivers the most effective results for your business.

The new web site is now on line at

March 2018

Big Data, Big Problem!

Simply Balanced has taken the decision to close its Facebook page. The directors, Richard and Sandra Barrett, have closed their personal pages too. These decisions was taken in the light of the revalations that Cambridge Analytica was able to make use of personal data taken from Faceboook, coupled with the possibility that some of that data might have been used to influence political outcomes in the UK and the USA.

The incident draws attention to the extent to which personal data is being aquired and harvested, how little we know of how our data is being used and for what purposes. This writer, Richard Barrett, has also decided to cease using the varoius store cards that used to live in his wallet.

January 2018

10 years of Simply Balanced!

In 2007 we started selling satellite broadband Internet systems across Scotland. Our clients were telling us that the southern based companies did not understand the challenges of living and working in Scotland, especially in the Highlands and Islands, and that they wanted to deal with a Scottish company that understood their needs, were easy to contact and talk to and above all gave a high level of personal service.

Simply Balanced is about building relationships with our clients, not shifting boxes out of a warehouse, and we promoted our values and aspirations from the start:

Our Values - We believe in conducting our business honestly and ethically and provide a competitive top class service to our customers without compromising quality. We are honest about who we are and the services we provide.

Simply Balanced aspires to provide a better and more personal service than its competitors.

It has been an exciting 10 years and we are looking forward to the challenges that the next 10 years will bring. To mark our 10th year of trading we have reduced the cost of our Next Generation Tooway and Avanti satellite Internet systems for a limited period

Tooway antnenna
 We can't say too much yet, however we will have some exciting news about our Tooway services soon - watch this space as they say!

Network security tips and products from Simply Balanced
Ransomware? Hijacking? Malware?

Looking after your security has never been more important. The internet is a wonderful resource however some ne'er-do-wells have found it can provide them with a handy source of income by stealing your personal data or raiding your bank accounts. You can take some steps to help protect your data, computers, laptops, tablets and mobile devices with these essential tips, brought to you by Simply Balanced:
Question: Why should I change my router passwords, I live miles from anywhere!
Answer: In certain circumstances hackers may be able to access your router's controls from the internet. They can then make changes to your router's firmware that allows them to copy data you send out such as banking passwords or to hijack your router and use it as one of many "Bots" to make a Denial of Service attack on a major website operated by a bank or airline for example. Satellite data packages are expensive; these activities will rapidly use up your data allowance.

Question: Passwords are hard to remember, why can't I use the same password for everything?
Answer: When hackers harvest a username and password they try it out on many different sites hoping that they get lucky; don't make it easy for them!

WatchGuard Firebox T10Question: I understand all this however I have a hard job trying to convince my family/staff/guests that they must follow my rules.
Answer: A stateful packet firewall, while essential, simply isn’t enough anymore; a more sophisticated firewall might be a good solution for you. Our WatchGuard Firebox range of firewalls have many advanced features that give you much greater control over you network. Look at these WatchGuard Total Security Services features, can your Wi-Fi router do all this?
  1. Intrusion Prevention Service - protects against Spyware, SQL injections, cross-site scripting, buffer overflows.
  2. Reputation Enabled Defence Service - protects users from malicious sites and botnets.
  3. Network Discovery - generates a visual map so you can see where you may be at risk.
  4. Webblocker URL Filtering - Automatically blocks known malicious sites, URL filtering tools enable you to block inappropriate content, conserver network bandwidth and increase employee productivity.
  5. Application Control - Selectively allow, block, or restrict access to applications based on a user’s department,job function, and time of day and to then see, in real-time,what’s being accessed on your network and by whom.
  6. Gateway Antivirus - Leverage our continuously updated signatures to identify and block known spyware, viruses, trojans,worms, rogueware and blended threats – including new variants of known viruses. At the same time,heuristic analysis tracks down suspicious data constructions and actions to make sure unknown viruses don’t slip by.
  7. Spam Blocker - Real-time spam detection for protection from outbreaks.Our spamBlocker is so fast and effective, it can review up to 4 billion messages per day.
  8. APT Blocker– Advanced Malware Protection - uses an award-winning next-gen sandbox to detect and stop the most sophisticated attacks including ransomware, zero day threats and other advanced malware.
  9. Data Loss Prevention - This service prevents accidental or malicious data loss by scanning text and common file types to detect sensitive information attempting to leave the network.
  10. Access Portal - provides central location for access to cloud-hosted applications, and secure, clientless access to internal resources with RDP and SSH.
  11. Dimension Command - translates data collected from all appliances across your network into actionable network and threat intelligence. Dimension Command gives you the power to take action to mitigate those threats instantly, from one central console.
  12. Threat Detection and Response - Correlate network and endpoint security events with enterprise-grade threat intelligence to detect, prioritize and enable immediate action to stop malware attacks. Improve visibility by evolving your existing security model to extend past prevention, to now include correlation, detection and response.
Click here to download the WatchGuard Total Security leaflet

December 2017

The Simply Balanced price promise: It's always been there but it is worth reiterating!

At Simply Balanced we are committed to offering the best customer service. That’s why, as customer, you will benefit from our Price Promise. We promise that we will never increase your monthly service cost for the whole duration of your contract, providing you stay on the same service level. This means even if you stay with us for 5 years, you will not see an increase your monthly tariff. No small print, no hidden text, just one simple promise.

November 2017

SBBS Web Site and Email Security updated

The Simply Balanced web site is a vitally important resource, both for us and for our customers and enquirers. We have a business policy of continuous improvement so, for trust reasons as well as in preparation for some new  features, we have set up an Extended Valuation SSL Certificate on our web server.

SSL is an acronym for Secure Sockets Layer, a technology that creates an encrypted connection between our web server and our visitors' web browser allowing for information to be transmitted without the problems of eavesdropping, data tampering, or message forgery. The first thing you may notice is the green padlock with the name of our parent company in the address bar:

SSL certificate displayed in address bar

As well as data encryption our certificate also provides authentication. You will see a Trust Seal on each page. Clicking on this seal opens a pop up window that displays our certificate credentials. This means you can be sure that you are sending information to the right server and not to a criminal’s server. The nature of the Internet means that youSSL certificate trust seal will be sending information through many devices such as routers, switches and servers, it is possible for a device to pretend to be our website and trick you into sending them personal information. This can be avoided by using an SSL Certificate from a trusted SSL provider.

We are using 256 bit encryption; the presence of SSL means you can rest assured that communications (e.g. email addresses, telephone numbers, credit card numbers an so on) between your browser and this site's web servers are private and secure when the SSL session is activated.

We having been using SSL for communications between our our email servers and our devices such as Blackberry's and laptops for some time now  to provide security of our communications.

As an additional measure we have now installed Virtual Private Network VPN) facilities on our laptops to ensure that our connections are safely encrypted whilst we are working away from the office, using hotel and cafe Wi-Fi and so on.

All these measures would be useless if we did not protect our servers. Our web and email servers are hosted by Krystal at the UK's most secure data centre, located in a former MOD command and control centre at Ash, Kent. The construction and security standards are what you might expect of such a purpose built fortress. Patrolled and monitored 24/7/365 by their own specialist on-site security teams, it is located 30 metres beneath a perimeter fenced site with reinforced concrete walls, steel doors weighing several tons and EMP and tempest shielding. You can read more about this facility and book a tour at

Simply Balanced is the only UK Satellite Internet Service Provider providing this level of data protection to our customers and enquirers.

September 2017

Simply Balanced has introduced new packages for use on the Avant Hylas-1 satellite. With speeds up to 15 Mbps on the down link and up to 2.5 Mbps on the up link we provide better performance than many people get on ADSL services, with no customer 'distance to the exchange' variance. With lower true contention we are also able to provide decent speeds of over 2Mbps down most of the time at the worst peak period in the evening.

Richard Barret, Simply Balanced MD stated, "As a caring business we appreciate that satellite Internet is relatively expensive compared with other technologies, however for many of my clients there is no other option. We work with our suppliers to keep costs down in order to provide the best possible services to our clients in Scotland".

These services are available now across the whole of Scotland; please click here for more details.

August 2017

Simply Balanced offers 4G/LTE services

Simply Balanced now offers 4G/LTE services  for customers who are able to receive them. 4G is the fourth generation of mobile phone technology and follows on from 2G and 3G. 2G technology was suitable for making calls and sending text messages while 3G makes it possible to access the Internet more effectively through your mobile phone. 4G services are designed to make it much quicker to surf the web on mobile, tablets and laptops and access services which demand more capacity such as video streaming, mapping and social networking sites.

SBBS 4G/LT starts at £11 per month for 2GB of data  to £80 per month for 100GB of data. If more GBytes are required in any month boosters can be purchased. Clients can provide their own router or buy one from Simply Balanced; router prices start from £149 for a configured router

Click here for more information.

June 2017

Avanti terminates QSAT contract

Avanti Communications have terminated the contract of service provider QSAT, leaving many customers with no service. Simply Balanced is working to establish a means by which former QSAT customers can transfer in to our services however this does not appear to be a straightforward process. Avanti have issued the following notice:

Guidance to QSAT customers
Your service provider has let you down – although you paid your bills, QSAT did not pay its bills for a long time and has been removed. Despite not receiving payment, Avanti, which owns the satellite you use, has kept your service working.

To continue to receive service, you must call Bentley Walker now (on 08458730266), a large and reliable Avanti service provider who will take responsibility for your account, with better service and support and good value for money. If you choose not to contact Bentley Walker the service will be suspended.

May 2017


WatchGuard FireboxWannaCry ransomware is the latest advanced threat to take unprotected organisations around the globe hostage. The good news? The WatchGuard Total Security Suite successfully blocks this threat, protecting customers from losing data, time, and their reputation.

This attack makes clear that enterprise-grade, layered security is no longer a luxury, but is a critical need for every organization, no matter their size. WatchGuard Gateway AntiVirus (GAV) does catch many variants whilst the Advanced Persistent Threat (APT) Blocker’s behavior detection will block all current and future repacked WannaCry strains – and the WatchGuard Intrusion Prevention Service (IPS) will catch the NSA leaked MS17-010 vulnerability that it uses to spread. Additionally, Threat Detection and Response (TDR) provides the correlated information necessary to detect and remediate WannaCry and future advanced threats.

The WannaCry ransomware derives from the disclosed cache of NSA hacking tools, and it’s not the last of these that we are likely to see. Now’s the time to heed the WannaCry warning. Contact us if you have any questions regarding the Total Security Suite.

New SBBS wireless and network security products web site

We are pleased to announce that our new data network web site is now available at The new web site will concentrate on our wireless and network security products portfolio.

SBBS introduces iDirect services

iDirect logoSimply Balanced is delighted to announce that we are introducing iDirect services in to our portfolio. Client bandwidth demands are accelerating, driven by a tripling in the amount of people, devices and things coming onto their network in recent times. iDirect's satellite-based IP communications technology enables constant connectivity for voice, video & data applications in every environment bringing these adavantages:

Our iDirect services are ideal for providing reliable and economical internet connections in the Scottish  Highlands and Islands; typical customers include:

February 2017

SBBS provides Wi-Fi facilities for Don't Walk Fashion event

The Don't Walk Fashion charity event took place at Cambo Estate on the 25th of February. Simply Balanced provided Wi-Fi and Internet connectivity during the event using our rapid deployment satellite internet and wireless mesh Wi-Fi system. Four seperate Wi-Fi networks wwere established for use by the event management team, artists, Yo-Yo Wallet and guests.

January 2017

Free Wi-Fi may put you at risk....

Be warned that the useful free Wi-Fi in your local library, café or the hotel you are staying in may not be safe for confidential email and browsing. Public Wi-Fi often offers no encryption security to its users, and your signals are broadcast for anyone savvy enough to eavesdrop. It's very easy for even a junior hacker to intercept your un-encrypted wi-fi signal using an Evil Twin phoney hotspot or a Firefox Tamper Data plugin. Public Wi-Fi is terribly insecure, and is perhaps the biggest reason why mobile/wireless users should consider spending a few pounds per month for the safety of a VPN connection.

If you log into a public Wi-Fi network, and then connect to a personal VPN, all your hotspot web use will then be encrypted and hidden from prying eyes.

So, if you are a traveller or a user who is regularly using public wireless, then a VPN is a very wise investment in privacy.

Be careful out there!

December 2016

We wish you a peaceful Christmas and offer our best wishes for 2017

New download speeds of up to 30Mbps on Tooway Business packages

Skylogic have increased the download speed on Tooway Business service packages to "up to 30Mbps". Whilst we welcome any improvements that Skylogic make to their services we cannot help but think that most business users will not notice much difference in their service with this change.

November 2016

SBBS promotes the latest in advanced Wi-Fi systems

Where is the data going? Who is using it all? Two questions that we hear a lot these days. The huge uptake in smart phones, tablets and pads in recent years has led to a corresponding increase in the amount of data required by individuals and organisations. This in turn has led to business owners requiring more insight in to what their employees are using the data for. The insights provided by these systems are essential to business owners faced with spiralling data costs; even more so for clients using Satellite Internet terminals for their connectivity where data caps and high operating costs are the norm.

SBBS provides leading edge technology Wi-Fi products from Ubiquiti, aimed at small to medium sized businesses, guest houses and hotels and Ruckus, for larger organisations, hotels and venues. These systems feature management controls that provide in depth analytics in data and graphical forms that allow you to keep track of users and data usage.

By utilizing separate networks for VIP's, staff and guests hotel operators can control the levels of access, speed of circuit and much more.

Tools such as these allow you to control your network, analyze your traffic, determine who and what is using up your data and achieve economies across your network.

Are poor TripAdvisor reviews getting you down?

RuckusHave you taken a look at your TripAdvisor ratings lately? If things are looking ugly, there may be a simple explanation: bad Wi-Fi. 83 percent of hotel guests take the time to report a bad Wi-Fi experience, and 36 percent won’t rebook if they had one. You can invest all you want in snazzy rooms and fancy lobbies. If your guests can’t get a strong, consistent wireless connection—for all their devices and multimedia applications, everywhere on your property—they won’t be coming back. (source: Ruckus)

Don’t stress though, Ruckus has you covered. There’s a reason why 70 percent of the hospitality market—and 86 percent of the world’s luxury properties—rely on Ruckus Smart Wi-Fi. We can help you deliver world-class wireless connectivity that your guests can brag about.

June 2016

SBBS Director addresses Kippen Roadshow

SBBS Director Dick Barrett was one of the speakers at a roadshow initiative in Kippen organised by Stirling Council. Speakers from broadband suppliers, BT and local government made short presentations to an audience comprising of interested individuals and representatives from local groups. Afterwards there was an opportunity to meet folk and carry out some networking.

Events such as this enable communities poorly served by conventional wire based internet to explore alternatives such as Wireless Wide Area Networks, Fibre to the cabinet and to the home as well as Satellite Internet.

Teamviewer users beware!

There has been a spate of security breaches involving Teamviewer users. Teamviewer allows remote access to a computer and is often used in SCADA and CCTV applications. The issues centre arround the re-use of passwords by the user across multiple sites; hackers get access to the password used on one site then try using it on other sites

Teamviewer claims that the victims of the attacks had reused their TeamViewer login passwords on other websites that have been breached, such as LinkedIn and Tumblr. Armed with copies of those leaked passwords and email addresses, TeamViewer claims, thieves then log into people's TeamViewer accounts and access connected PCs.

You can read the whole story at:

Thunderbird2 at Brechin Satellite Earth Station
A trip down memory lane....

Returning through Angus from a survey I found myself passing Brechin Satellite Earth Station where I worked for Cable and Wireless as a technician for three years up to mid 2002. I couldn't resist stopping by and getting this picture of Thunderbird 2 next to the 11m Bre-1 antenna.

In the background are the 8.1m Bre-2 and the 4.6m Bre-3 antennae.

May 2016

Microsoft get sneaky....

According to The Guardian ( Windows 7 and 8 users have lost up to 6GB of their hard drive space to the Windows 10 update package. That means customers have unknowingly used at least 6GB of their satellite data allowance and probably a lot more when you take the data transfer overheads in to account.

What's more, Microsoft has recently started scheduling the update to occur automatically without the user's knowledge. You can check if the update has been scheduled by (carefully!) clicking on the white square button that has been appearing at the bottom of your screen.

April 2016

Where is my data going?

There are endless permutations that could contribute to your data usage; here are some examples that may help you to track down the heavy users......

What? How?
Anything connected to your satellite data network could use your data
Everything that goes through the satellite terminal is measured
Satellite data usage meters combine both upload and download to give an overall usage figure

Internet enabled/smart Television receivers
Sky satellite TV receivers
Sonos, Jongo, Samsung, Bose and similar sound systems
Internet enabled/smart radio receivers
Gaming consoles such as Xbox, Playstation, Nintendo
VoIP telephones

Streaming TV and radio programmes
Streaming music from Spotify, BBC
Youtube video clips
Netflix and similar movie sites
iPlayer and STV player catch up TV programmes
On line computer games
Xbox, Playstaion, Nintendo Console games
Skype, Facetime, Hangouts
Internet browsing
Drop Box and file transfers
Virtual Private Network (VPN) connections to the office
Photo sharing, Flickr

In the background:
Operating System updates
Software updates
Antivirus updates
Online backup such as Norton
Drop box updates
Router activity such as DNS look up, routing table updates

Virus/Trojan activity
Neighbours can access your Wi-Fi

Other people have your Wi-Fi access code such as neighbours, family, friends, lodgers or guests
Virus/Trojan programmes not up to date

How can I check my data usage?
You can check your data usage on the customer portals:
Tooway users can access this in the
Avanti users can access this in at
Please note that these links can only be accessed when you are connected to your satellite data network.

SBBS Web Site and Email Security

The Simply Balanced web site is a vitally important resource, both for us and for our customers and enquirers. We have a business policy of continuous improvement so, for trust reasons as well as in preparation for some features we are going to introduce, we have installed an SSL certificate on our web server.

SSL is an acronym for Secure Sockets Layer, a technology that creates an encrypted connection between our web server and our visitors' web browser allowing for information to be transmitted without the problems of eavesdropping, data tampering, or message forgery. The first thing you may notice is the green padlock with the name of our parent company in the address bar:

SSL certificate displayed in address bar

As well as data encryption our certificate also provides authentication. You will see a Trust Seal on each page. Clicking on this seal opens a pop up window that displays our certificate credentials. This means you can be sure that you are sending information to the right server and not to a criminal’s server. The nature of the Internet means that youSSL certificate trust seal will be sending information through many devices such as routers, switches and servers, it is possible for a device to pretend to be our website and trick you into sending them personal information. This can be avoided by using an SSL Certificate from a trusted SSL provider.

We are using 256 bit encryption; the presence of SSL means you can rest assured that communications (e.g. email addresses, telephone numbers, credit card numbers an so on) between your browser and this site's web servers are private and secure when the SSL session is activated.

We having been using SSL for communications between our our email servers and our devices such as Blackberry's and laptops for some time now  to provide security of our communications.

Simply Balanced is the only UK Satellite Internet Service Provider providing this level of data protection to our customers and enquirers.

March 2016
Grants, Vouchers and Schemes....

We have decided not to get involved with the present schemes that offer vouchers, free installation and so on. Our decision is based on a number of factors: 

Consider what you get when you get owt fer nowt!

Any colour you like!
Satellite antennas can have a large visual impact on a building; see the white Tooway antenna in the pictures. To reduce the visual impact SBBS has supplied a grey Tooway antenna for use on a visually sensitive building. Using standard industry colour selections we can match the finish to most backgrounds. Now how many satellite internet providers will do that for their customers?

White Tooway antenna      Grey Tooway antenna

Thunderbird 2
Meet Thunderbird 2; the latest Simply Balanced van:

Rood Signs of Inverurie have done a fantastic job of applying our livery to our new Mercedes Vito van. This 109 CDI version replaces the 110 CDI, it is cheaper to run, we'll have less impact on the environment and it is cheaper to insure! We are very pleased with our Mercedes vehicles; safety and reliability is crucial for our operations in the Scottish highlands. The cargo space is the same as the old van and it handles well too.

February 2016
SBBS to the rescue!
One of our customers on the Black Isle had a disaster at the beginning of February when a chimney stack fell down, taking their Avanti satellite internet antenna with it. We were on site a few days later to set up a temporary antenna on an NPRM ground stand to get them up and running until the repair works have been completed.

Damaged Avanti antenna  Damaged Avanti antenna

December 2015
Thanks to Krystal, our web and mail hosting provider, none of our servers went down on "Black Friday"!

November 2015
Simply Balanced has been appointed as a reseller for C-Com Satellite Systems Inc of Canada. We are looking forward to bringing their iNetVu "Drive Away" and "Fly Away" products to our market in the near future.

C-Com Ka98G antennaThe C-Com iNetVu® Ka-98G Drive-Away Antenna (left) is a 98 cm auto-acquire satellite antenna system designed for use with Avanti, Gilat and iDirect modems. It can be mounted on the roof of a vehicle for direct broadband access over any configured satellite. The system works seamlessly with the iNetVu® 7024 Controller providing fast satellite acquisition within minutes, anywhere anytime. Available with or without pod.lessly with the iNetVu® 7024 Controller providing fast satellite acquisition within minutes, anywhere anytime. Available with or without pod.

CISASOctober 2015
Simply Balanced has appointed CEDR Services Ltd to provide Dispute Resolotion Services through their Communications & Internet Services Adjudication Scheme (CISAS) in accordance with Ofcom requirements.

September 2015
Lyndsey Wallace has joined us at SBBS. Lyndsey will be taking on the day to day financial management of our business as our Financial Controller and bookkeeper.

July 2015

The transition to VAT accounting has been completed; our invoices will show VAT from now on. Our registration is effective from 1st June 2015 so if you are registered for VAT and require an amended invoice please contact us. Thanks to Kashflow, our accounts software provider, for the robber pic!
SBBS van
We will be providing internet connectivity at the 2015 World Orienteering Championships during the first week of August. We will be running two terminals, an Avanti and a Tooway  providing connectivity to the organisers via a combination of cabled and Line of Sight links. My coffee pot will be there if you come by for a chat and Sandra is taking "Ruby", her Cafe2u Supreme Bean Machine.

June 2015

Guest Wi-Fi
Guests who use the internet indiscriminately are the bane of many holiday let owners; to prevent this we are now offering guest Wi-Fi facilities on our new TP-Link routers. This is ideal for holiday lets as it allows the owner to access the internet at up to full speed whilst guests are limited to a slower speed to prevent them using up all the bandwidth.

It's Show Time!
We are looking forward to getting out and about with our mobile systems this summer; Simply Balance is proud and delighted to announce that we have been selected to provide satellite internet facilities to the organisers of the 2015 World Orienteering Championships during August.

Goodbye to the Fax
Please be advised that we will be ceasing our fax number 0870 70 60 345 with effect from the 26th of August 2015; please amend you records. We cannot recall when we last received a fax, certainly not in the last five years so we have taken the decision to dispense with this service. All our other Contact details remain the same

April 2015

We are now offering satellite internet services via Avanti's Hylas-2 satellite at 31E using the same hardware as we use on Hylas-1 at 33.5W. This will provide alternative solutions for when the line of sight path to Hylas-1 is blocked by trees, buildings or mountains.

Whilst the hardware is the same, the service plan structure is different to our current services and we will be issuing a supplement to our current Avanti based pricing in the next few days.

This addition to our portfolio strengthens our claims of providing a better service to our customers than our competitors.

January 2015

Happy New Year! We hope that the coming year is a peaceful one and we send our customers our best wishes.

Avanti Mobile Assistant appNew tools
Avanti installations will become easier thanks to the introduction of an new Android app. The app eliminates the need for tools including: a horizon satellite meter, a laptop, an external GPS unit, a compass/inclinometer or a camera. The service allows engineers to better perform install job management; satellite model configuration and alignment; and service commissioning, testing and reporting.

Service packages
Tooway have seen the light at last and introduced a residential 40GB package in time for Christmas! The new package has a "day time" allowance of 40GB/month and will help to fill the gap between the 25GB and the 100GB packages.

October 2014

Natalie MorrisSBBS Team addition
We are delighted to welcome Natalie Morris to our team. As our PA Natalie will handle our telephone calls and customer liaison.

Increasing work loads have meant that Sandra and Dick are often out of the office, leading to clients and enquirers being diverted to our messaging service. This went against one of our stated objectives, to provide a better, more personal service to our clients. Natalie's appointment will help our business to become more customer focussed.

Service packages

Our Avanti “up to 15Mbps” services have been available for a few months now and are proving to be easier to manage and understand than our earlier Avanti offerings. Customers on the older “up to 8Mbps” services can upgrade to the up to the new packages if they wish, more information is available are available on the SBBS website

Tooway have confused the market by offering services from two incompatible ranges. Whilst it is possible to switch between these ranges clients are advised to contact us for information and advice. Currently we only offer the latest generation of Tooway service packages on the SBBS website


Our accounts provider Kashflow carried out some maintenance in the wee small hours of Tuesday morning, 28th October; since then we have noticed that a number of clients have received two copies of their invoice. We are monitoring the situation and apologise for any inconvenience that this may have caused.

VoIP Telephones

Several clients use VoIP telephones on their satellite system. VoIP telephones enhance the functionality of satellite internet systems however from time to time we are obliged to remind you that you should not rely on these devices for life support or safety critical situations. Please contact us should you require advice or more information regarding the use of VoIP telephones over satellite Internet systems.

 T’s & C’s

A reminder that our business Terms and Conditions are available on the SBBS website however we can send you printed copies if you prefer.


Sandra and I love seafood so we were delighted when one of our new clients (thank you Angus!) recommended Andrew MacLugash’ Samphire Seafood Restaurant in Inveraray. We had a lovely meal there and we are looking forward to calling in again next time we are in the area.

July 2014

Our new Avanti based service packages are now available!

It is with great pleasure that Simply Balanced Business Services announce new higher up to speeds and a new service structure starting from 1st July 2014. Additionally, we are providing more data volumes per month in our service packages. The key changes are:
The changes are in response to customer requests for faster Avanti based services with a simpler Fair Usage Policy. The new FUP offers choices based on Fair Usage Policy or Volume Based Billing options.

June 2014

Coming Soon: New higher speed Avanti based service packages running at up to 15Mbps - watch this space!

We have been making some major changes around the web site:
New Tooway pricing available here
Updated Terms and Conditions here
New document downloads here

April 2014

Sonos wireless speakersSonos Wireless Hi-Fi...
Following successful trials Simply Balanced is pleased to offer Sonos system components for use on our Tooway and Avanti satellite internet systems.

Sonos is a system of HiFi wireless speakers and audio components. It unites your digital music collection in one app that you control from any device. Play what you want in every room over a dedicated wireless network. The Sonos Controller app lets you browse and play your music from any device. Use your smart phone, tablet, or computer to stream different songs in each room, group rooms together, or hear the same beat everywhere..

With easy access to iTunes, Spotify, Tunein, Napster and other online sources the Sonos system allows you to stream your favourite music over the satellite internet connection.

Sonos wireless speakers are custom designed for every space in your home. From the compact PLAY:1 to the TV-compatible PLAYBAR, the Sonos line-up fills any room with crystal clear HiFi sound at any volume.

Please note that we cannot guarantee that Sonos will work on our satellite systems as this would be contrary to our wholesaler's Terms and Conditions however it has worked fine for us so far with streaming apps such as Spotify over our 10Mbps Tooway system and we have successfully deployed Sonos to several Tooway customers in Scotland. Please see our Terms and Conditions.

March 2014

Tooway are introducing new, higher speed consumer services for 2014; please see the Tooway page for the full details.

February 2014

The last three months have been exceptionally busy with many enquiries and quite a few sales and installations too. Combined with the traditional Scottish winter weather this has proved quite challenging however we hope that we have maintained our high levels of service throughout.

VoIP Telephones...

Snom 300 VoIP telephone from Simply BalancedSimply Balanced Business Services is pleased to announce that we are now offering the Snom 300 VoIP telephone for use on our satellite internet systems.

Cisco SPA112 VoIP adaptorSimply Balanced also offers the Cisco SPA112 VoIP adaptor adapter which has two ports for connecting existing ordinary telephones. Use in conjunction with your existing analogue DECT phones for a corded or cordless VoIP solution.

Sourced from a leading provider and based on open IP standards, these VoIP telephone products connect to any kind of IP network, including the Internet, and enable telephone calls to be be made via the internet to anywhere in the world.
See more...

Please note that we cannot guarantee that VoIP will work on our satellite systems as this would be contrary to our wholesaler's Terms and Conditions however it has worked fine for us so far over our 10Mbps Tooway system and we have successfully deployed our VoIP telephones and adapters to several Tooway and Avanti based customers in Scotland. Please see our Terms and Conditions.

January 2014

Happy New Year! We hope that the coming year is a peaceful one and we send our customers our best wishes.

November 2013

Global travelers are looking for a home-away-from-home experience when they stay in a hotel according to the latest research from leading online accommodation booking service, Topping the list of must-have hotel amenities are free Wi-Fi and free food and beverages, with caffeine being a must. All the rest is just, well… extra.

Staying Connected…for Free

Free Wi-Fi trumps both free parking and complimentary breakfast when it comes to choosing a hotel for both leisure and business travel, showing that access to the online world is a necessity for modern-day travelers with over a third still looking to stay connected while on vacation. You can see the whole story at®

October 2013

Faster Broadband for Scotland - Internet exchange point 'will speed up access'

A dedicated internet exchange point (IXP), which will make it easier for internet service providers in Scotland to pass traffic to each other, is to go live this week. IXScotland is expected to reduce internet "lag" time by up to 75%. Currently most of Scotland's internet traffic goes through London, Manchester or Leeds, which can result in delays.IXScotland, which is based at the Pulsant data centre in Edinburgh, was set up by the London Internet Exchange (Linx). Click here for the full story.

Unfortunately many people in Scotland will not notice any difference as their internet infrastructure delivers speeds far below that which IXP's work at and will continue to do so for quite some time. As we reported below, Broadband UK is falling behind with upgrading rural communities to the extent that maximum speeds delivered by 2017 will be pegged at the basic 2Mbps over large parts of Scotland. Digital Scotland is promising that all of Scotland will have access to a world class digital infrastructure by 2020 however it is not giving much away regarding the eventual capacity. If and when  broadband speeds in excess of 2Mbps come it is likely that they will be confined to clusters such as towns and villages; those living in isolated dwellings may only get the basic 2Mbps service, if they are lucky!

August 2013

BT signal the end of Dial Up internet connections.

BT have announced that it will turn off its dial-up internet access service on 1 September. The company said that the shut-down meant about 1,000 people who lived in remote areas would not be able to move to broadband as their phone line was incapable of supporting the technology.

You can read the whole story at

UK rural broadband roll out criticised by auditors

The National Audit Office has criticised the UK rural broadband roll out for late delivery, delays and cost over runs. The NAO has also raised concerns that BT would be the only firm likely to win contracts.

UK BroadbandDespite revised deadlines it appears that the Scottish Highlands and Islands, Cumbria, Norfolk and Suffolk may not get access to even the basic 2Mbps service before the end of 2017.

The NAO report prompted claims that the Department for Culture Media and Sport's did not have a "good enough grip" on its programme and that BT had been "cagey" about its costs.

"Opaque data and limited benchmarks for comparison means the department has no idea if BT is being reasonable or adding in big mark ups," said Labour MP Margaret Hodge, who is the chair of Parliament's Public Accounts Committee.

The NAO report would seem to indicate that satellite broadband internet with speeds of up to 20Mbps will be the only viable solution for delivering high speed internet to many remote locations for several years to come.

You can read the whole article at

July 2013

Scottish 6 Days Orienteering Event

Satellite internet event hireSimply Balanced was selected to provide internet communications for the Scottish 6 Days Orienteering event held in Moray from 28th July to 3rd August.

We were on hand with a Tooway terminal mounted on a Mercedes Vito van to provide a 10Mbps download/4Mbps upload internet connection. The modem and router equipment was stowed in the van to protect it from the occasional summer shower whilst we took shelter in the front. Power was provided by a 3kW petrol generator and an 80m Ethernet cable connected us to the event organiser's LAN. The internet connection enabled race data to be uploaded to the internet for public viewing whilst data from trackers carried by competitors was downloaded for processing on site and could be displayed on a large TV screen.

Telephone communications was achieved by utilising Blackberry 9300 Curve handsets operating over the internet via the Orange/EE UMA facility.


convergence technologyConvergence is a buzz word that is often bandied about but what does it mean? For SBBS it means bring technologies together to work efficiently thus realising critical gains for our clients. SBBS has worked hard to source cutting edge technologies from leading manufacturers that will work efficiently together to realise client expectations.

For example, a client might wish to monitor a remote shooting lodge in the Scottish Highlands from their office or home in the city. SBBS can provide satellite broadband internet systems to connect the lodge to the internet. IP cameras capable of day or night viewing to warn of intruders or curious sightseers can be installed. Controls can be accessed remotely from a smart phone or tablet to start the main generator and switch on the lights and heating prior to the guests arriving. Fuel levels for heating and power can be checked. A wifi wireless mesh data network that can be accessed from the owners main residence or office would have a public virtual network to allow guests internet access inside the lodge and outside in the grounds, without them being aware of or having access to the private network.

Moreover, the external IP CCTV cameras and wifi wireless mesh equipment are capable of starting and operating in temperates as low as -40C making them ideal for winter operations in the Scottish Highlands.

If satellite TV reception at the lodge is blocked by trees or mountains, a remotely sited dish could be installed. Ideal for use in mountainous Scottish regions, the system employs a commercial quality high gain satellite TV antenna and optical fibre technologies to enable a satellite TV dish to be sited many hundreds of metres away from the lodge where the TV signal can be viewed with no loss of quality. The power and  fibre optic cables can be buried in a trench or run overground protected in plastic water pipe. The system can also be deployed in multi-apartment complexes and offshore installations.

Contact us to discuss your requirements


SBBS thanks the customers who responded to our SurveyMonkey survey a few weeks ago. We were thrilled to read that you think so highly of us. We will not sit back on our laurels though, your comments will help to shape the future of our business as we go forward. The technologies are changing all the time and we will continue our efforts to bring up to date solutions and top of class customer services to our clients. Here are some of the testimonials we received: 

June 2013

Hydro electricity inverters and batteriesA hydro electricity vendor required the ability to remotely access performance data from a hydro generating system installed at a customer's premises in the Scottish Borders.

SBBS migrated our customer's Tooway satellite internet system to a new service package incorporating a static IP address, 18Mbps download speed and  6Mbps upload speed. The customer's router was reconfigured to allow the vendor access to operational data from the hydro electric system.

Hydro electricity turbine generatorsThe ability to monitor hydro and wind turbine systems remotely is essential for the safe and efficient operation of these systems. In areas where communications by conventional means is difficult or impossible a satellite broadband internet system from SBBS is an ideal method for accessing this data.

SBBS has over 25 years experience in providing communications in difficult circumstances.

May 2013

Simply Balanced has successfully completed an installation in one of the remotest locations we have yet visited in Scotland. In the course of a three day trip SBBS installed an Avanti satellite broadband internet terminal at a lodge on an island on the west coast of Scotland.

Mountains rising to nearly 800 metres to the south of the site gave rise to concerns that the satellites may not be visible; earlier attempts by another company to establish a satellite internet terminal at the lodge had proved unsuccessful. SBBS carried out out a detailed path profile exercise to ensure that clear lines of sight were available.
RIBWith no vehicular access to the lodge all tools and equipment had to be transported to the site over land and water by the estate staff in an exercise involving 4x4 vehicles and two boat passages.

Given the remote location for the installation SBBS carried out a simulated installation of the equipment at our base prior to departure to ensure nothing was overlooked, setting aside the tools and equipment as the simulation progressed. We then added additional items to insure against breakages or losses and packed everything for transportation by boat.

An existing Avanti based system at another lodge on the island was given a health check and advice concerning monthly service packages was provided to the client.

April 2013

Avanti satellite intenet antenna nr. Kinlochewe One of our customers near Kinlochewe suffered a disaster when a burst water tank flooded their holiday cottage. SBBS has replaced the Avanti satellite broadband internet terminal and installed a new wireless router to allow clients to purchase time on the internet. A powerful TP-Link TL-WDR3600 802.11N Hotspot router for satellite internet was loaded with firmware to offer an immediate managed customer WiFi hot spot for guestTP-Link TL-WDR3600 802.11N Hotspot router for satellite internet internet access.

SBBS configured the router with coded tickets for Paypal or credit/debit card payments for several internet access options and set up the "splash" page that clients see on accessing the hot spot. On accessing the internet customers are directed to a landing page where they can purchase online time using PayPal "Buy Now" buttons. Customers with an existing Paypal account can be online in seconds without entering their card details. Customers who do not have a PayPal account can enter their credit or debit card details.

March 2013

Three Avanti satellite internet antennae at Mains of Tertowie We are pleased to announce that SBBS has been chosen to provide four Avanti satellite broadband internet terminals at Mains of Tertowie for Mr Roddy McIntosh. The systems are on our popular Residential Standard service package and will provide broadband internet connections with down load speeds of up to 8Mbps to four apartments. We have also provided dual band wireless routers to IEEE 802.11 a/b/g/n standards with signal rates of up to 450Mbps. Despite being only 4km from Westhill and less than 10km from Aberdeen BT were unable to provide a broadband service Avanti satellite internet antenna at Mains of Tertowieand the cellular coverage in the area is patchy.

We have also been approached to provide technical advice to a rural group seeking to improve their broadband capabilities. The group will look at all aspects of provision including where and how to tie in to the internet and how to distribute the connections to businesses and dwellings in the surrounding area.

February 2013

The web site has been tidied up, pricing updated and obsolete Ku-band information removed. If you have Tooway or Avanti Ku-band satellite internet queries please get in touch and we'll do our best to help and advise you.

January 2013

Happy New Year! We hope that the coming year is a peaceful one and we send our customers our best wishes. I also hope that we have a better summer this year!